Yes. We have organized our registration process to be simple and intuitive. Once you registered at charitybuzz you will not need to register ever again. If you have any questions, feel free to email or call us at 203.226.8306 / info@charitybuzz.com.

We collect credit card information when you register so that you can bid on items. Only registered users can bid. Your credit card will not be processed until you have successfully bid on and won an item.

Send an email to info@charitybuzz.com. We will reset your account with a temporary password and send it to your registered email address. Log on using the temporary password, and then change your password to one of your choosing.

You may choose any screen name you wish, as long as it isn't already in use by another registered user. Your screen name will be displayed as the winning bidder and in the bidding history so you should choose a screen name that does not reveal your identity.

Yes. If you want to change your screen name, contact us at info@charitybuzz.comor by phone at 203.226.8306. We will change your screen name for you.

The only information that is displayed on the website is your screen name. Choose a screen name that does not reveal your identity.

Safeguarding your personal information is of the utmost importance to us, which is why we adhere to the PCI Data Security Standard (PCI DSS), which is a set of requirements around data security, that covers areas like security policies and their enforcement, system and network architecture, software design, and monitoring and testing. To that end, all transactions are conducted via a Secure Sockets Layer (SSL) encrypted channel. Your credit card information and other personally identifiable information (PII) is never sent in plain unencrypted text; in addition, transaction information is stored in a secure and encrypted manner. From a physical security standpoint, our servers are maintained in a secured, limited-access hosting center. In order for us to contact you, our employees do have access to your name and contact information. However, no employee has access to your credit card information.

Log onto your charitybuzz account, then click on Add a new or change my credit card on file on the Account Information page. You can edit credit card information there.

Yes, just make sure you have the card that you want to use marked as your Primary Credit Card in your charitybuzz account. You can make any card on file your primary card, and that is the card we will automatically charge.

Because we offer such a wide variety of auction items, we encourage browsing at charitybuzz. You can browse by charity using the Charity auctions tab on the upper navigation bar or you can browse by category using the Browse auctions by category tab.

Searches can be conducted using the Search field located at the top of the page. More detailed searches can be conducted using the Advanced search feature. We also regularly send out notification email to all registered bidders to alert them as to what is hot and happening.

Yes, simply type the name into the search field and you will be directed to a results page that displays all of auction lots related to that celebrity. You may also search using auction lot numbers, charity, restaurant name, destination name or any relevant reference that might be included in the description of the auction lot.

Once you are registered, you are ready to place bids. To place a bid on an auction lot, click the bid now button. The current bid and the next minimum bid are displayed. Type in the amount you wish to bid and click the bid now button. You will be asked to confirm your bid on the following page.

Max bidding allows you to bid the maximum amount you wish to bid for an auction lot. Your maximum bid won't be displayed to other bidders, but will be displayed as the current bid based on the bidding increment. The following example illustrates max bidding:

1. Auction Lot 1000 has a current bid of $0. The minimum bid is $250.
2. Juan places and confirms a maximum bid of $500. Juan's bid is displayed as $250.
3. Sally places a bid of $300 and is notified that the bid was not accepted because it did not exceed the maximum bid.
4. Juan's next bid is automatically increased to the next bidding increment of $350.
5. If no other bids are placed, Juan is the winner at $350.
6. If Juan's $500 max bid is overtaken by another bidder, he will receive an outbid notice.

Reviewing the bid activity for any given lot and our published bid increments for specific bid amount categories will assist you in determining appropriate max bid amounts. Your periodic review of these details might allow you to adjust an earlier placed max bid to avoid your disappointment in instances where it appears to you that a winning or high bidder was able to secure that position at an amount that you might have bid.

This is called "Popcorn" Bidding: Bids placed within 10 minutes prior to a lot's scheduled closing time will extend the closing time on that lot an additional 10 minutes. This gives all bidders an opportunity to place a competing bid. All lots will close when there have been no bids placed within the last remaining 10 minutes.

Your screen name will be displayed along with the winning bid amount.

Yes, you will receive an email once you have been outbid.

In addition to an online auction, charities frequently conduct a live gala and feature a live auction at the event. For the auction lots that are included in the online auction and the live auction, we note them with "liveBID" in the lot description, and we close the online bidding the day of the live auction. We contact the highest bidder on those liveBID lots by phone to see if they want us to continue bidding on their behalf at the live auction. We can bid for you one of two ways:

• You can fill out your maximum bid online and we will bid UP TO this amount for you during the live auction. We will stop bidding for you when your maximum bid is reached.
• You can give us your contact phone number for the live event and one of our personable charitybuzz staff will stay on the phone with you while the bidding takes place. You must be registered of course to be part of liveBID. We will contact you if you are the winning bidder immediately after the auction. Please email info@charitybuzz.com with any questions.

The credit card you have on file with your registration will automatically be billed for the final bid amount, including shipping and handling and any applicable taxes. For auction lots that are of a very high value, we can accept wire transfers or bank checks. If you are interested in paying via alternate methods, please contact us at info@charitybuzz.com or at 203.226.8306. charitybuzz does not accept personal checks.

At the request of a significant number of our donors and winners, we do not disclose the final auction price of closed lots.

Typically, the amount paid above the estimated value of the item is tax deductible. However, we recommend consulting with a tax professional regarding tax deductions.

Yes. Log into your account, then click on View my shipping address on file. You can edit your shipping address there.

No. All bids placed on the charitybuzz® Auctions website are legally binding. If you are the successful bidder, you will enter into a legal contract to purchase the item and will be considered the buyer of the lot. Please consider your bids carefully before placing them.

If you've won a physical item, such as tickets, a travel certificate, or merchandise, we make every effort to ship your item to you as quickly as possible after your credit card payment has been authorized. In some cases, items are shipped directly from the donor. For celebrity experiences and other items, you will receive a letter with contact information for making the arrangements. If you have any questions about the status of your item, please contact us at info@charitybuzz.com or via phone at 203.226.8306.

You will receive instructions from the auction specialist assigned to the auction via letter or email.

redCARPET BUZZ is the community for those who are as excited as we are about new innovations in upscale cause marketing and truly want to doGOOD and liveWELL. Welcome to the side of charitybuzz where you will have access to the most exciting galas and unique celebrity experiences all over the globe!

With a global client base in over 110 countries and increasing exposure to the unique, we are literally rolling out a virtual redCARPET to our cherished clients who are used to the best — and want to support our esteemed charity partners. Email info@charitybuzz.com to learn more.

We are truly impressed with how many invitations come our way. You can find charitybuzz at live galas in London, wine tastings in Manhattan, poolside parties in the Hamptons or sporting events in Las Vegas. All in the name of charity of course! Please let us know if you are interested in meeting and greeting our iconic celebrity partners and we can alert you to our upcoming invitation only events.

If you want to be one of the first to see online auction items, our new privateAUCTION feature caters to you. Similar to your favorite boutique which puts aside new deliveries in the backroom knowing you will want the first opportunity to purchase them, we are also giving sneak previews on occasion when requested by certain charities or celebrities for their experiences. Additionally, we are sometimes requested to limit exposure for some of our most unique celebrity experiences. This is an opportunity to be truly WOWED by once in a lifetime experiences not offered to the general public.

Do you have something in mind that you just can't live without? Email us at info@charitybuzz.com and share your desires to doGOOD and liveWELL. We will reach out to create the BUZZ you want in your life! We will speak to you to learn more about what you wish to accomplish and realistically discuss next steps as well as pricing estimates. We are proud of our enviable rolodex and enjoy putting it to work for great causes.

The global community of charitybuzz bidders is growing every day. Hosting your auction online at charitybuzz vastly expands the number of potential bidders who see your auction, thereby dramatically increasing the amount of money you can raise. If your non-profit is interested in finding out more about partnering with charitybuzz, please click here.

We'll welcome your donation. Click here to find out more.